Frequently Asked Questions

Question 1

What's included in this Venice express tour?

Accepted Answer

A pre-reserved, skip-the-line ticket to the Doge's Palace, a skip-the-line ticket to St. Mark's Basilica, a local guide, and headsets when needed. Both tickets are arranged for you, so there's nothing to book separately.

Question 2

Is it skip-the-line at both sites?

Accepted Answer

Yes. You bypass the long queues at both the Doge's Palace and St. Mark's Basilica, which is most of what makes a two-hour visit to both possible.

Question 3

What ID and details do I need to provide?

Accepted Answer

You'll give each guest's full name, matching a valid ID, at booking, and every guest must bring that ID on the day, as it's required to enter St. Mark's Basilica. Without matching names or ID, security can refuse entry, and name changes aren't permitted, so check the details.

Question 4

Is there a dress code?

Accepted Answer

Yes, for St. Mark's Basilica: shoulders and knees must be covered to enter, for everyone. Dress with that in mind or bring a layer, since guests who aren't covered can be turned away.

Question 5

What is the Bridge of Sighs?

Accepted Answer

It's the enclosed bridge linking the Doge's Palace to the New Prisons, named for the last sighs of prisoners crossing to their cells. You'll walk it and hear the stories of the prisons, including Casanova's famous escape.

Question 6

How long is the tour?

Accepted Answer

About two hours, a focused route through the Doge's Palace and St. Mark's Basilica with no wasted time, ideal if you want both icons without committing a half-day.

Question 7

Is the tour suitable for families?

Accepted Answer

Yes; children's and infant tickets are available, and the prisons, the Bridge of Sighs, and the golden mosaics tend to hold kids' attention. Remember every guest, including children, needs ID for St. Mark's.

Question 8

Is the tour accessible for guests with mobility needs?

Accepted Answer

Both buildings are historic, with stairs and some narrow spaces; access is limited in places. Contact our Guest Experience team before booking and we'll talk you through the route.

Question 9

Where do we meet?

Accepted Answer

Under the portico just outside the Correr Museum in Piazza San Marco, directly opposite the entrance of St. Mark's Basilica. Your guide carries a green Walks sign; please arrive 15 minutes early.

Question 10

What's the cancellation policy?

Accepted Answer

This tour offers free cancellation; note the St. Mark's ID and dress requirements still apply. Your confirmation email lists the exact window.

Legendary Venice express

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What to expect

The Doge's Palace

The Bridge of Sighs and the prisons

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