Privacy policy

Our commitment to privacy

Hornblower Group, Inc. its parents, subsidiaries, and affiliates (“Hornblower Group Family of Companies”) are committed to protecting the privacy of your Personal Information.

The Hornblower Group Family of Companies is made up of different legal entities who offer its services and products under different brand names, including, among others, Alcatraz City Cruises, Alcatraz Island Services, American Queen Voyages, Anchor, Bridgeport Shipyard, City Cruises, City Experiences, City Ferries, Devour Tours, HMS Ferries, Hornblower, Journey Beyond, Liberty Landing Ferries, Niagara City Cruises, Niagara Jet City Cruises, NYC Ferry, Seaward Services, Shore Excursions of America, Statue City Cruises, Venture Ashore, and Walks. This privacy statement is issued on behalf of the whole Hornblower Group Family of Companies so when we mention “Company”, “Hornblower”, “we”, “us” or “our” in this privacy statement, we are referring to the relevant company in the Hornblower Group Family of Companies responsible for processing your information. If you are in the European Union, UK, or Switzerland, the Hornblower Group is the “data controller” and is responsible for this website and any personal information that is provided via this website. If any terms of this Privacy Policy contradict the terms of any privacy policy of any of our Sites (defined below), then the terms of this Privacy Policy will govern. Notwithstanding the foregoing, if any terms of this Privacy Policy contradict the terms of the privacy policy found on journeybeyond.com, then the terms of the privacy policy on journeybeyond.com will govern.

This policy describes how we treat personal information we collect both online and offline and the choices you have associated with that information.

In addition to the Standard Privacy Policy:

• If you are located in Canada, please also read our Canadian Privacy Policy

• If you live in California, please also read our California Privacy Policy

• If you live in the European Union, UK, or Switzerland, please also read our Special Notice to Individuals in the European Economic Area, the United Kingdom and Switzerland

This Privacy Policy (“Policy”) has been designed with you in mind. How it applies to you will depend on the way in which you interact with us. For example, you might:

• Purchase a ticket to and/or attend one of our many experience offerings; such as our charter yachts, dining cruises and ferry services or take a guided tour or excursion or overnight cruise

• communicate with us through any written, electronic, and oral communications;

• use one of our websites or mobile applications, and all corresponding webpages and websites that link to or display this Policy (the “Sites”);

• create an account or subscribe to our email newsletters;

• use any other features or content owned or operated by us; or

• otherwise communicate with us in relation to our business operations.

These examples and any other interaction, communication, or use of our Sites, facilities, experiences, and/or employees or independent contractors encompass our “Services”. Your choices and rights with respect to each interaction are explained in more detail below. Click on “Learn more” under each icon for more information or scroll down to read the full policy.

What information we have and where we get it

We collect and store different types of information about you when you create an account, buy tickets, attend our experience offerings, contact us, use our Sites, use apps and social media or otherwise submit Personal Information to us. This information includes, where applicable, Identity, Contact, Financial, Technical, Profile, Audio and Video, Electronic, Usage, Geolocation, Marketing and Communications, Recruitment, and some Health Data. We may also draw Inferences from this information about your interests and preferences. We collect personal information by fair and lawful means and, wherever appropriate, directly from you.

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How we use your information and why

We will collect and use your information for lots of reasons such as helping you get access to our Services, sharing news, for marketing and as otherwise permitted or required by law.

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Who we share your data with and why

We may disclose your Personal Information with partners and other third parties associated with our Service. These may include other companies affiliated with Company, IT and system administration service providers, professional advisers, advertising partners, data analytics providers, and others in order to assist in providing our Service to you; We may also disclose to other parties where required or permitted by law.

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Standard privacy policy

What information we have and where we get it

Personal Information is any information that relates to you, identifies you personally or could be used to identify you, such as your user ID, name, email address, name, phone number, address and payment account number. The types of Personal Information that we may collect about you include, but are not limited to:

We collect information you provide us directly:

We collect information you share with us when you use our Services. For example, when you book charter yacht, dining cruise and ferry services through our Sites or by calling us, we may ask your name, street address, email address, and payment information. When you fill out a booking form with us on our Sites, we may collect your name, email, phone, company name and party information. We may also collect your Personal Information in connection with employment at Company that you leave at our Site.

We collect information from you passively:

We may collect information about your use of the Services. For example, we may collect information that your browser sends whenever you visit our Sites or when you access the Sites by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Services. You can enable or disable location services when you use our Services at any time by way of your device settings.

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How we use your information and why

We use information to provide you with products and services

We will use your Personal Information to provide information or deliver Services that you request and to allow you to participate in interactive features of our Service when you choose to do so. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and contractors that are contractually obligated to protect your information as disclosed in this Policy.

We use information to update you on changes to our services

We will send you administrative or account-related information to notify you about changes to our Service. Such communications may include information about Policy updates, confirmations of your transactions, security updates or other relevant transaction-related information. We process your contact information to send you such communications. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.

We use information to respond to your requests or questions

We collect any information that you provide to us when you contact us, such as with questions, concerns, feedback, disputes or issues. Without your Personal Information, we cannot respond to you or ensure your continued use and enjoyment of the Services.

Canada privacy rights

This Canadian Privacy Policy (the “Canadian Policy”) only applies to individuals that access or use our Services while located in Canada. For the purposes of the Canadian Policy,

“Personal Information” means information about an identifiable individual, including where there is a serious possibility that an individual could be identified through the use of that information. It does not include business information, such as the name, title, business address or telephone number of an employee of an organization.

“Marketing Purposes” means in order to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you based on the Services that you already purchased or enquired about, if you have consented to receive such materials and/or if otherwise permitted by applicable law.

Unless otherwise stated, all other capitalized terms in the Canadian Policy have the meaning set out in the Standard Privacy Policy.

Why we collect personal information

We collect, use, and disclose Personal Information for the primary purpose of providing Services to you, including and in addition to the following purposes:

Request the transfer of your Personal Information to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please email us at [email protected].

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

What personal information we collect

We may receive, use and store the following categories of Personal Information which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier

• Contact Data includes billing address, delivery address, email address and telephone numbers

• Financial Data includes bank account and payment card details

• Recruitment Data includes:

  • Contact details (including names, postal addresses, email addresses and telephone numbers)

  • The information you have provided via our application process, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, and previous salary and benefits (if provided).

  • Details of your references, and medical records.

• Inferences may be drawn or created from the above listed information about your interests and preferences.

California privacy rights

This section describes how we use, disclose, and process your personal information within the scope of the California Consumer Privacy Act of 2018 (“CCPA”) currently in effect through December 31, 2022 and the California Privacy Rights Act of 2020 (CPRA) which will become effective on January 1, 2023. This section supplements the above Privacy Policy and only applies only to California residents.

Personal information categories we collect and how we use it

The term “personal information” as used in this California Privacy Rights section means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal information” does not include any publicly available, deidentified, aggregated or anonymized information. We also collect “Sensitive Personal Information” as that term is defined by the CPRA.

Sharing personal information for business purposes

The term “personal information” as used in this California Privacy Rights section means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal information” does not include any publicly available, deidentified, aggregated or anonymized information. We also collect “Sensitive Personal Information” as that term is defined by the CPRA.

What personal information we collect

We may receive, use and store the following categories of Personal Information which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier

• Contact Data includes billing address, delivery address, email address and telephone numbers

• Financial Data includes bank account and payment card details

• Recruitment Data includes:

  • Contact details (including names, postal addresses, email addresses and telephone numbers)

  • The information you have provided via our application process, including name, title, address, telephone number, personal email address, date of birth, gender, employment history, qualifications, and previous salary and benefits (if provided).

  • Details of your references, and medical records.

• Inferences may be drawn or created from the above listed information about your interests and preferences.